Neetu Razdan

About

Our Purpose


"To elevate individuals and organizations through powerful insights that drive positive change and a bias-free future"

Our purpose encapsulates our undertaking to make a meaningful impact on society. We believe in the transformative power of knowledge and the potential it holds to drive positive change. By providing powerful insights, we aim to empower individuals and organizations to reach new heights of success and fulfillment. We are committed to fostering a bias-free future, where diversity, equality, and inclusion flourish. Through our work, we strive to break down barriers and provide opportunities for growth and innovation, ultimately shaping a better world for all.

Our Vision


The most advanced and innovative AI-driven talent development ecosystem for an employee centric workplace.

Our Mission


To alleviate talent & performance challenges via an AI-driven employee-centric platform. Our employee-centric bottoms-up approach fosters a culture of productivity and self-worth. We enable data-driven decisions to advance collaboration, loyalty, and trust. We help develop and build competencies to create a future-ready workforce. We eliminate stress, anxiety & bias through AI and automation to manage performance, talent development, DEI strategies, and organizational insights for better business and employee outcomes.

Core Values


Diversity and Inclusion

We believe in bringing people from diverse backgrounds into a shared environment where everyone has an equal opportunity to enrich our experiences and the products we are building.

Continuous Learning

We practice what we preach! Learning new skills continuously and utilizing them for our customers and the greater good is a driving force of our team.

Autonomy and Accountability

We empower our team to take responsibility and be the true owners of their work, promoting trust and transparency.

Customer Commitment

We partner with our customers to create a great customer experience that begins with staying true to our promises and building stronger bonds.

Take risks and Innovate

We pride ourselves on promoting a culture of change, innovation, and thinking outside the box to learn, lead and take our company forward.

Our Team



News & Press

Nothing found.


We are hiring

Customer Success Manager

Customer Success Manager

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve on boarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Skills

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

 

ITES, BPO, KPO, LPO, Customer Service, Operations
: Full-Time
: Transitions/Migrations Manager
Education :
 Any Graduate
 Any Postgraduate


    We are hiring

    Sales Engineer

    Sales Engineer

    We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
    Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
    Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

    Responsibilities

    • Conduct market research to identify selling possibilities and evaluate customer needs.
    • Actively seek out new sales opportunities through cold calling, networking and social media.
    • Sell to assigned accounts both in India and US through key selling processes.
    • Set up meetings with potential clients and listen to their wishes and concerns.
    • Prepare and deliver appropriate presentations on products and services.
    • Create frequent reviews and reports with sales and financial data.
    • Participate on behalf of the company in exhibitions or conferences.
    • Negotiate/close deals and handle complaints or objections.
    • Collaborate with team members to achieve better results.
    • Gather feedback from customers or prospects and share with internal teams.

    Skills

    • Proven experience as a Sales Executive or relevant role.
    • Proficiency in English.
    • Excellent knowledge of MS Office.
    • Hands-on experience with CRM software is a plus ( we use Salesforce)Thorough understanding of marketing and negotiating techniques.
    • Fast learner and passion for sales.
    • Self-motivated with a results-driven approach.
    • Aptitude in delivering attractive presentations.

     

    Sales, Retail, Business Development
    : Full-Time
    : Retail Sales
    Education :
     Any Graduate
     Any Postgraduate


      We are hiring

      Automation Test Engineer

      Automation Test Engineer

      We are looking for a Quality Assurance (QA) Automation to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.). The QA technician role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure product runs smoothly.

      Responsibilities

      • Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
      • Analyzing users stories and/use cases/requirements for validity and feasibility
      • Create detailed, comprehensive and well-structured test plans and test cases.
      • Estimate, prioritize, plan and coordinate testing activities.
      • Design, develop and execute automation scripts using open source tools.
      • Identify, record, document thoroughly and track bugs.
      • Perform thorough regression testing when bugs are resolved.
      • Develop and apply testing processes for new and existing products to meet client needs
      • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
      • Monitor debugging process results
      • Track quality assurance metrics, like defect densities and open defect counts.

      Skills

      • Proven work experience in software quality assurance
      • Strong knowledge of software QA methodologies, tools and processes
      • Experience in writing clear, concise and comprehensive test plans and test cases
      • Hands-on experience with automated testing tools
      • Ability to work in a fast-paced environment with minimal supervision
      • Solid knowledge of SQL and scripting
      • Experience working in an AgileScrum development process
      • Experience with performance and or security testing is a plus.

       

      : Full-Time
      : Programming & Design
      Education :
       B.Tech/B.E. – Computers, BCA – Computers
       MCA – Computers, M.Tech – Computers


        We are hiring

        React Native Developer

        React Native Developer

        We are looking for a great JavaScript developer who is proficient with React Native. Your primary focus will be on developing user interface components and implement them following well-known React Native workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

        Responsibilities

        • Work as part of a team to build React Native iOS and Android applications
        • Integrate third-party API’s
        • Architect, build, and maintain excellent React Native applications with clean code
        • Work with Native modules when required
        • Implement clean, modern, smooth animations and transitions that provide an excellent user experience
        • Experience with tools like Jira, Slack, GitHub, Trello, etc.
        • Create UI screen and modules in both IOS and Android and integrate with React Native application
        • Deployment on React Native application to both App Store and Google Play
        • Create software code, unit tests and assist with encoding, testing, debugging, and documentation
        • Improve product quality through code reviews, writing effective unit tests, and collaborating with QA to implement automation testing where appropriate.

        Skills

        • Bachelor’s degree in Computer Science with strong Computer Science fundamentals
        • 2+ years of experience building code for React Native to be released to Google Play and the App store.
        • Ability to work through new and difficult React Native issues and contribute to libraries as needed
        • Strong written and verbal communication
        • Strong object-oriented design, programming and debugging skills
        • Passionate about mobile development and writing correct, and efficient code
        • Some Objective-C, Swift, and/or Java experience preferred.
        • Strong experience working with ReactJS on web applications and ReactNative on mobile applications.
        • Experience with performance optimization.

         

        : Full-Time
        : Programming & Design
        Education :
         B.Tech/B.E. – Computers, BCA – Computers
         MCA – Computers, M.Tech – Computers


          We are hiring

          API-Integration Developer

          API-Integration Developer (CloudOps)

          We are looking for a great Integration developer with deep understanding of event-based Function as a Service cloud architectures. Your primary focus will be on consuming 3rd party interfaces and exposing Pointerz data through well documented, secure, and highly performant APIs. These APIs will be robust and easy to maintain. You will also be a central resource for internal APIs and will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

          Responsibilities

          • Develop integrations with 3rd party apps.
          • Building reusable integration components based on industry best practices integration patterns.
          • Provide clear documentation of APIs created for external and internal use.
          • Optimizing integrations for maximum performance.
          • Develop interfaced utilizing different authentication protocols.

          Skills

          Required

          • Good understanding of RESTful APIs
          • Experience with implementing 3rd party APIs.
          • Proficiency with JavaScript
          • Proficiency with modern authorization mechanisms, such as JWT, Open ID connect, OAuth etc.
          • Experience with defining and documenting APIs
          • Experience with code versioning tools such as Git.
          • AWS development experience.

          Preferred

          • FaaS experience, e.g. AWS Lambda, Azure Functions, Google Cloud Functions
          • API Gateway experience, e.g. AWS API Gateway, Azure API Management, Google API Gateway/Apigee
          • API documentation tools, e.g. OpenAPI/Swagger, ReDoc, RAML
          • Experience as a full stack developer
          • AWS certifications.

           

          : Full-Time
          : Programming & Design
          Education :
           B.Tech/B.E. – Computers, BCA – Computers
           MCA – Computers, M.Tech – Computers

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            We are hiring

            ML/NLP Developer

            Machine Learning (ML)/ Natural Language Processing (NLP) Developer

            We are looking for an expert in machine learning to help us extract value from our data. You will lead all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production. The ideal candidate will be passionate about designing and developing NLP applications. Using effective text representation techniques and classification algorithms, Training and evaluating models.

            Responsibilities

            • Understanding business objectives and developing models that help to achieve them, along with metrics to track their progress
            • Managing available resources such as hardware, data, and personnel so that deadlines are met
            • Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their success probability
            • Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world
            • Verifying data quality, and/or ensuring it via data cleaning
            • Supervising the data acquisition process if more data is needed
            • Finding available datasets online that could be used for training
            • Defining validation strategies
            • Defining the preprocessing or feature engineering to be done on a given dataset
            • Training models and tuning their hyperparameters
            • Analyzing the errors of the model and designing strategies to overcome them
            • Deploying models to production
            • Study and transform data science prototypes
            • Design NLP applications
            • Select appropriate annotated datasets for Supervised Learning methods
            • Use effective text representations to transform natural language into useful features
            • Find and implement the right algorithms and tools for NLP tasks
            • Develop NLP systems according to requirements
            • Train the developed model and run evaluation experiments
            • Perform statistical analysis of results and refine models
            • Extend ML libraries and frameworks to apply in NLP tasks

            Skills

            • Proficiency with a deep learning framework such as TensorFlow or Keras
            • Proficiency with Python and basic libraries for machine learning such as scikit-learn and pandas
            • Expertise in visualizing and manipulating big datasets
            • Familiarity with Linux
            • Ability to select hardware to run an ML model with the required latency
            • Proven experience as an NLP Engineer or similar role
            • Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling
            • Ability to effectively design software architecture
            • Deep understanding of text representation techniques (such as n-grams, bag of words, sentiment analysis etc), statistics and classification algorithms
            • Knowledge of Python, Java and R
            • Ability to write robust and testable code
            • Experience with machine learning frameworks (like Keras or PyTorch) and libraries (like scikit-learn)
            • An analytical mind with problem-solving abilities

             

            : Full-Time
            : Programming & Design
            Education :
             B.Tech/B.E. – Computers, BCA – Computers
             MCA – Computers, M.Tech – Computers


              We are hiring

              Node JS Developer

              Node JS Developer

              We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

              Responsibilities

              • Implementation of business logic and integrations with fronted-components, backend data and resource infrastructure, and third-party resources
              • Writing reusable, testable, and efficient code
              • Design and implementation of low-latency, high-availability, and performant backend APIs
              • Implementation of security and data protection
              • Integration of data storage solutions

              Skills

              • 2+ years of experience with Node.JS based server-side development
              • Strong proficiency with JavaScript (Node.JS)
              • Understanding the nature of asynchronous programming and its quirks and workarounds
              • Experience in building REST API backend
              • Good understanding of SQL (Postgres)
              • Experience with Elastic Search is a bonus.
              • Good understanding of querying multiple data sources (Databases, BLOB/ Object storage)
              • Familiarity with Serverless / AWS Serverless Framework / AWS Lambdas
              • User authentication and authorization between multiple systems, servers, and environments (OAuth, AWS Cognito, Auth0)
              • Basic understanding of front-end technologies, such as HTML5, and CSS3
              • Basic understanding of server-side templating languages (EJS, Handlebars)
              • Understanding fundamental design principles behind a scalable application
              • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
              • Creating database schemas that represent and support business processes
              • Implementing automated testing platforms and unit tests (Jest framework)
              • Proficient understanding of code versioning tools, such as Git
              • Basic understanding of CICD is a plus.

               

              : Full-Time
              : Programming & Design
              Education :
               B.Tech/B.E. – Computers, BCA – Computers
               MCA – Computers, M.Tech – Computers